Sunday, April 19, 2009

Beervana: Caveat Emptor for Meeks and Geeks

This occurrence happened at a popular local beer pub and left me a little dumbfounded.

I approach every pub visit with my eyes and ears open. I don’t look for things to complain about, I just let things happen, as they will.

I met some friends at the pub for a quick beer. We sat at a table, where the service we received was perfectly fine. Our server was attentive and knowledgeable about beer. When going to a well-stocked tap house it usually takes me awhile to select a beer (depending on the selection). Sometimes a server will think I’m confused or overwhelmed and ask me, what type of beer I like? I except this as being helpful and may ask some questions. I don’t play dumb, nor do I cop an elitist attitude towards beer. I go in neutral and observe…

What I experienced today was watching two patrons who interacted at the opposite ends of the scale. The first guy, we’ll call him Jeb, completely ignorant about craft beers, but curious. The other, let’s call him George, was completely full of his self-proclaimed masterful knowledge of beer. Both were clueless in one-way or the other. ;-}

BTW, I’m not sitting at the bar; I’m just observing all this from a close table.

Jeb walks in and sits at bar and orders a Miller Lite! Jeb’s about 35 and dressed like an everyday guy. Server smiles and states, “We don’t serve Miller Lite… We don’t sell any mainstream commercial American beers…” He directs Jeb to the Beer List and walks away.

Other end of the bar, George walks in and stands at the bar. George is probably about mid to late 20’s with a funky buzz cut, five o’clock shadow (at noon), thin and has on a hat from a long past decade and era. He stands at the bar and studies the beer selection for like 10 seconds and CALLS the server over (like the server is his private servant) and bluntly asks, “What’s the hoppiest beer you have?” The server eyeballs the guy up and down and states the name of an IIPA. Server states, “The beer has 100 IBU’s…. Is that Hoppy enough?” George says, ”Give me a minute!”

Back to Jeb…. Jeb has given up on reading the beer list and is obviously confused. Server walks back over and asks Jeb, “What can I get you?” Jeb has no clue and starts telling a story about meeting a bartender in Atlanta who told him the best beer is a Guinness and Miller Light split. Black and Tan, I would assume? Server states, “We don’t have Miller Light… DO you know what you want?” Jeb says, “I’d like to try something different, what should I get?” Server rolls his eyes and states, “How about a Pils?” Jeb says, “OK” and off the server goes…..

As the server is pulling the Pils pint he asks George, “Have you decided?” George says, “Give me an IPA…. Do you have any IPA’s with Amarillo Hops?” Bartender doesn’t look up, but states, “I don’t know if any of our beers have Amarillo Hops?” George cocks his head and with a condescending voice says, “Why not?”

Server delivers beer to Jeb and continues to walk out of sight.

Jeb tries to start up a conversation with the guy sitting beside him at the bar, “I’d really like to try some of these Northwest beers, but I have no clue where to start…” Bubba (the guy sitting next to Jeb), glances nervously at Jeb, like Jeb’s going to steal his beer and under his breath, he utters, “Start anywhere…” Bubba goes back to drinking his beer and his head sinks back between his shoulders.

Server reappears! He tells George, none of the current beers have Amarillo Hops. George says, “Well… I’ll take whatever you have that’s organic….” Without skipping a beat and leaving me covering my mouth, so not to belt out a laugh, the servers says, “It’s beer! It’s water, yeast, hops and Barley… Most of it comes from the ground,” server smiles. I almost piss myself! George gives the server one of those looks like he’s smelling a turd and belts out in an angry voice, “Don’t you care about the Earth and Sustainable living, man?” Server looks at George in the eyes, “I like to serve you a beer, if you’d like to order one!” (The Doctor has to go to the bathroom before he pees himself!)

Back to Jeb….. Jeb is sipping his Pils and trying to talk to a young bearded fellow, “Have ya ever had this Cherry Beer?” No response from bearded dude, who’s sitting with a dumpster dressed chubby chick with obvious non-prescription glasses and arm pit hair.

In the meantime, George is asking the server about a Hopworks beer on cask and trying to shed his “cask” knowledge with the server. “You know, cask beers are kind of watered down do to the casking process, so they never taste right to me.” Server says, “Ah, OK” he continues standing and waiting for George’s order. George finally orders a very ordinary local IPA.

Jeb has finished his Pils and tries one more time to gain some beer info from the server…. Who takes zero interest. Jeb pays his bill and leaves.

George starts talking to a new arrival about his knowledge (or lack there of) of Bridgeport’s Fallin Friar and how they ferment the entire beer in Whiskey casks. He rambles on about the high quality of Belgian Triple that Bridgeport has made and how Triple means it’s triple fermented in different oaked BARRELS…. The server stands at the bar between Jeb and George and talks with a friend.

What’s wrong with this story? Let’s pretend it’s game….. What’s your opinion of our two beer drinkers, server and others at the bar? Does this sound like a pub one might learn something about the local beer scene or even gain some beer knowledge? Wanna know which lovely establishment I was imbibing? Are ya sure?! ;-}

13 comments:

DA Beers said...

Doc,
You've never held back before, why not just say it. Sounds like a busy waiter or waitress that either didn't have time to help the miller guy decide on a pint (although still chose a good starter beer for them) or was just uninterested in helping. The Miller guy was probably eager to try something new and regional and didn't have a good experience. The other amarillo hops guy just sounds like a typical beer novice that was either poorly informed or just a tool if he was trying to show off.

I've had similar experiences in lots of bars. Even this last weekend my waitress at the Highland Stillhouse, when asked about what beers were on tap, broke it down to "do you like light beer or dark beer", but what do you do? you go along with it, I chose dark, hoping for something sweeter and hoped they knew the names of a few beers that they had. I can't expect everyone to be as geeky about beer as I, but I do agree that it does irk me when people talk about crap that isn't even close to true, like your Fallen Friar example.

Patrick said...

Well the cask beer reference limits the number of establishments greatly (I might have guessed Concordia otherwise).
My thought is Green Dragon or Moon & Sixpence based on the descriptions of the clientele & server's attitude.

I haven't been a server before, so I'm probably too harsh - the newbie should be given more help- that is a pontential craft beer customer in the making. A couple of samples, and some dialog.

There are countless times I've been in the pub, maybe wrapped up in my own business, but someone approaches, you converse and learn a little bit about your fellow man. That's part of the joy of the pub - my home beer selection is equal to or better than any pub - but it's not the pub.

'George' on the other hand, no patience should be demonstrated for him. I love the organic rebuke.

dr wort said...

DA,

I'm taking a different approach... Working a little on the Doctors delivery.. ;-}

I don't expect every server to be a Beer Geek either, but I do think if you work at a BEER BAR, the server should know at least the basics of every beer served. I do find this kind of quality service every so often.

Highland is nice little bar, but the service is horrible and the servers have ZERO KNOWLEDGE! I don't think there's much argument there. I have stopped going there when it took an hour to get a beer...

I'm pretty sure our SERVER had good knowledge about beer, they just chose to not educate...even the poor bastard who was begging for it!

More comments as others interject...

dr wort said...

Patrick,

Considering your guesses... It sounds like this could have been one of many beer bars in Portland... and that's my point! We're Beervana, we should ooze brewing and beer knowledge with an open hand to everyone...

The Hopworks Cask beer was not being served at this establishment... George was just pontificating his NON-knowledge... ;-}

I agree with your evaluation of the server and the two beers drinkers.

The server put in "O" effort to educate either guy. He was just making a pay check. If I was the owner, he'd be fired or at least talked too. Jeb could have unloaded some major cash if the server talked and educated him. That money would have made up for throwing the obnoxious poser out, George. :-O

Arm Pit girl and Beard Boy are fine, they're just drinking... ;-}

I think Beervana Beer servers should be held to a higher standard. That's where I'm going with this, but like to hear everybody's opinion.

Patrick said...

DW,
Yes, the server is actually the most at fault here (altho George is a close second).

This reminds me of the exact opposite experience. On a number of blog postings, people have sung the praises of Jonathan (formerly of Oaks Bottom/Green Dragon, now at Saraveza)
I love the dude.

A month ago, I called Saraveza to find out their list when the Younger was making the rounds. Every beer was given a brewer, description & place of origin. All for what was to him a pain in the arse telephone caller.

That is the level to which Beervana servers should aspire.

DR. WORT said...

I think the BEST Beer Bar experiences for the beer novice to the beer snobs, comes from a knowledgeable server or bar keep.

DA Beers said...

Doc,

I have to say, most beervana servers are well above your national average on beer knowledge. I've had more servers here in Portland impress me with beer know how then anywhere else. Try going to parts of the east coast or the south and ask them even the most basic question and you have no chance. In Portland you find waiters and waitresses at even Applebees or something that can at least tell you the difference between Mirror Pond and Black Butte besides the color.

Like you I'm more concerned with their roll as a friendly and efficient server then beer knowledge. I could care less if they know what kind of hops are in the beer (although bonus points if they do), but I hate bar tenders and servers that don't engage their customers. And most PDX pubs offer free samples, so servers would be stupid not to give those out to the undecided, a better tip is almost guaranteed.

dr wort said...

DA,

On average, I find that you are right about our beer servers. They can tell me the difference beyond color. The better the beer bar, the better the knowledge.... usually. Although, I do find a lot of servers who use the word "Bitter" as a fulcrum for all beers. This is more bitter than that. That said, I've been to local brewpubs were servers can't tell anymore than the difference than color. One guy told me, "I don't know anything about beer, I don't even like beer!" I asked, how can he recommend a beer to people... being that he works at BREWPUB? He rolled his eyes and ignored my question.... ;-}

Sometimes a server may have great beer knowledge, but it's saved for friends or that CERTAIN crowd. ;-}

Friends and visitors of mine find Portland's beer service to have a double edge sword. The free-bees are great and well accepted, but the general attitude and customer service can be some of worse I've seen in the US and sometimes about as lackluster as the Europeans. A friend of mine was asked to LEAVE a bar, because it was about 9PM and the hip crows was coming in... and they even told him this! Amazingly appalling!

I've had some superior service and some God awful service. It's about 50/50, unfortunately.

Patrick said...

DW,
We're waiting....
You're never usually this coy, so which place was it?

dr wort said...

Patrick,

It doesn't really matter, does it?

It could be one of many places....

Yes, I'm trying not to single this place out...

Jeff Alworth said...
This comment has been removed by the author.
Jeff Alworth said...

The other, let’s call him George, was completely full of his self-proclaimed masterful knowledge of beer. Both were clueless in one-way or the other.

This reminds me of someone. Give me a second, it'll come to me....

;-)

dr wort said...

Jeff,

I was trying to keep it all anonymous..... So, I didn't use your real name.... :-O

You had to know that was coming? ;-}